Warrany Policy

 

 

Latest Update on January 1, 2025

From the date of purchase on, all cameras are covered by 18 months warranty, all accessories are covered by 12 months warranty.

You could contact the store where place your order firstly, if they cannot help you out, then please contact us for further support.

We're always listening to our customers because we want ownership of VIOFO dash cameras to give the absolute best experience available. It is our utmost duty to provide top-quality products with fantastic warranty coverage, the highest level of customer service and great technical support.

If you have any questions, comments, or suggestions, simply follow the below options to contact us.

If our tech support team is unable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and instructions.

Return Instructions

DOA (Dead on arrival) items
If the product (except for DIY kits) has arrived broken, please contact us within 3 days from the day you received it.

About unsatisfactory products
If you are not satisfied with your purchase, you can return it within 14 days from its delivery date to receive a refund of your purchase or an exchange.

  • The buyer only needs to cover the return shipping fees.

  • Please ensure to return the item with its original packaging and in the same conditions in which you received it.

  • Refunds will be processed within 3 business days after we receive the returned item, and will be issued to your original payment method.

Within 30 days
If there are any product quality problems that are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any other causes of damage, we will cover the return shipping fees based on the shipping receipt you will provide only if these charges are worth less than AUD $20.

After 30 days from shipment
To request an RMA (Return Merchandise Authorization) number from VIOFO Australia Support, contact us here. VIOFO Australia will provide you with an RMA form. Package products along with a copy of the RMA form.

Write the RMA number on the outside of the box and send it to the address provided by us in our RMA email. RMA items must be returned 15 days from the date the RMA was issued.

We will provide replacements for cameras that have manufacturer’s defects. Replacement products are not guaranteed to be brand new. The buyer is responsible for shipping the products back to us.

Returns/replacements after 30 days may be subject to shipping, repair or replacement costs.

Limitations of Liability

  • VIOFO Australia is not liable for any damages, accidents, or injuries that occur during the use of the dashcam or natural disasters.

  • Dashcams are used as a recording device during accidents, however we do not guarantee the proper recording of all videos in case of an accident. Accordingly, we are not responsible for losses due to damages of recorded files, recovery of lost files, and failure.

  • The dashcam is not a substitute for attentive driving or other safety precautions and should not be relied upon for emergency detection or avoidance.